Frequently Asked Questions

Welcome. Here you will find some of the questions frequently asked by our customers. If you cannot find the answer to your question, simply contact our Customer Service. We look forward to helping you.

Sinks
What gauge of stainless steel does Kindred use for their sinks?

Kindred uses nothing but the best when it comes to top quality stainless steel. Their sinks vary anywhere from heavy 18 gauge with high  Nickel content to robust  20 gauge sinks. 

How do I punch extra holes in my kitchen sink?

Stainless steel sinks should be punched prior to purchase. Order the sink requesting the extra hole. Drilling holes may dent a stainless steel sink and cause a brown discoloration around the hole due to heat caused by friction. Granite sinks have predrilled "knock-out" holes in the deck. Instructions for the knocking out the holes are as follows:

  • Carefully set sink into the cutout countertop. This will provide proper support.
  • Place a small flat punch on the center of the selected knockout sticker located on top of the deck. DO NOT PUNCH FROM THE BOTTOM.
  • Strike firmly with hammer.
  • Remove to install clips, faucet or other accessories.
  • Follow instructions provided with sink for installation.
Can you offer tips to insure long-lasting beauty for my stainless steel sink?
  • Do Routine Cleaning
  • Use soap, warm water and sponge. Rinse thoroughly and wipe dry.
  • To Remove Stubborn Stains BonAmi, BarKeeper's Friend or similar products are helpful in removing tough stains. Always rub in the direction of the grain, rinse thoroughly, and wipe dry.
  • To Maintain Luster
    Use a small amount of mineral oil on a soft cloth. Apply evenly to the entire surface of sink and buff to a shiny finish.
Is there anything I should avoid while cleaning my sink?

Do not ever use steel wool, scouring pads, steel brushes, etc. Their particles may become embedded in the sink surface and cause a rusty discoloration.

Can I use a rubber mat inside my sink?

No. They trap water causing iron deposits and surface discoloration.

What does the gauge of the stainless steel mean?

The gauge is the thickness of the stainless steel. An easy rule of thumb is, the lower the number of the gauge, the thicker the stainless steel. 

Will my new stainless steel sink scratch?

As with most things, your stainless steel sink WILL scratch with use. However, over time as the sink ages, scratches will become less apparent and in fact blend into the surface.

Will stainless steel sinks withstand extreme temperature?

Stainless steel stands up to high hot or cold temperatures, along with sudden temperature changes. That means you can drain hot boiling pasta in your sink, followed with a rinse of ice cold water, without causing any damage to your sink's surface.

Why is water spotting my sink?

If water is left standing anywhere on your stainless steel sink, it will evaporate and leave a film (spots) on the surface of the steel. This film can be removed with regular dish soap and water and a soft cloth. For removing heavier residue, you may use a mild solution of vinegar and water. Be sure to rinse thoroughly and towel dry.

Sink tip: Regularly rinse and towel dry your sink after use to keep its surface exposed to oxygen. (Oxygen reacts with chromium in the steel to form a strong, highly protective chrome oxide film on the surface of your sink. It is this film that makes stainless resistant to corrosion and gives it a remarkably long life.)

I have rust in my sink - how can this be?!

Stainless steel is a wonderful material that does not rust. However, if given the opportunity, iron particles that do rust will bond to its surface - from metal cooking implements for instance. To remove this surface corrosion, place a small amount of Autosol® on a damp or dry cloth. Rub in the direction of the grain on the bottom or sides of the bowl. You may also use Scotch-Brite® on the bottom or sides of the bowl but NOT on the mirrored surface. If the mirrored finish has dulled, use a metal polish such as Peek® to restore its lustre. Please do not use a silver dip cleaner. Thoroughly rinse and towel dry.

Sink tip: Regularly rinse and towel dry your sink after use to keep its surface exposed to oxygen. (It is the oxygen that reacts with chromium in the steel to form a strong, highly protective chrome oxide film on the surface. It is this film that makes stainless resistant to corrosion and gives it a remarkably long life.)

What other materials does Kindred use for their sinks besides stainless steel?

Kindred believes in having a sink for every style home. For this reason they incorporate color and texture into their line of sinks. Aside from stainless steel, Kindred produces sinks made of Granite in a variety of colors and shapes.

Are any of the Kindred sinks porous?

No, Kindred sinks are available in the finest stainless steel and granite. These materials are non-porous.

What's the difference between an undermount and topmount (or ‘self-rimming') sink?

A topmount sink has a lip that folds over the countertop and is therefore resting on top of the countertop cutout. Fasteners securely mount an undermount sink underneath the countertop so that a polished edge of granite, marble, etc. is exposed above the sink. An undermount sink cutout requires more polishing and installation labor than a topmount sink cutout and is therefore a more expensive option.

Which bowl configuration is better - double or combination?

Bowl configuration really is a personal preference. If you tend to use a lot of large platters, roasters or pots, a combination bowl sink might be a good choice. An equal sized double bowl is a good wash and rinse model.

How do I choose my kitchen sink?

Food preparation, cooking, and cleanup all involve the kitchen sink undoubtedly making it the most used appliance in the kitchen.

Read more on how to Select the right sink.  

Are there different types of stainless steel for sinks?

Yes. In fact, some stainless steel sinks look bright and shiny at first, but corrode in time. All stainless steel sinks are not equal in quality and material content. Look for the best combination of chromium and nickel for superior corrosion resistance and durability.

How important is the steel's thickness?

The thickness, called "gauge", can be determined by its number. The lower the number, the thicker the steel. Most sinks come in 18 or 20 gauge steel. The 18 gauge is the thicker of the two and more than ample thickness for residential sinks.

What should I look for in the finish of the steel?

Look for a rich, deep, satin-smooth finish rather than a surface gloss. The luster comes from machine and hand-finishing operations, which enable the sink to keep its beauty for years - without cracks, chips, or stains. Many feel that the look actually improves with age, taking on a soft patina glow.

How do you determine the capacity of the sink?

The 3 basic measurements for comparing sink sizes are:

  • depth – distance from the top of the rim to the bottom of the sink next to the drain
  • taper – inward slope of each side of the sink from rim to bottom
  • radius – measure of the bowl’s corners & bottoms where the sides and bottom meet

The deeper the bowl, the straighter the slope and the tighter (smaller) the radius, the more capacity there is in the sink.

What is the purpose of the undercoating on my sink?

The undercoating on your sink absorbs sound, protects against condensation and helps maintain sink water temperature.

Faucets
Are all faucet finishes durable?

Finishes are durable if cared for correctly – do not use abrasive and damaging cleansers. Warm water and a soft cloth should be all that is needed. Overall chrome is usually the most durable.

Can a hose spray model be installed in a 3-hole kitchen sink?

Sure, many faucet manufacturers offer faucets designed for one or two holes. Most common sink configurations have either 1, 2, or 3 mounting holes on the sink top. Look under the sink to determine the number of holes in your sink because the holes may be covered by an existing faucet. Also, note that once you have purchased a faucet without a sprayer that you generally can't just add a sprayer. You need to decide before you purchase a kitchen faucet whether you want a separate sprayer or not.  Integrated sprayers in pull-out or pull-down faucets offer a cleaner looks for your sink area.

I have a hole in my kitchen sink for an air gap. I'd like to use it for a faucet. Can I just bypass that air gap?

You could, but it is absolutely not recommended. Air gaps have an health safety function and should be kept on the deck of the sink counter.

Air gaps might be a required code for dishwashers and for water softeners in many areas.

Accessories
Why should I use Kindred Accessories?

Kindred accessories can help keep your kitchen and prep area clean and organized, adding to the enjoyment of the food preparation. Greater efficiency in your efforts is the result of the custom cutting boards and grids to each unique sink design.

How large is the hole that you drill for a Kindred soap/lotion dispenser?

All of the holes for Kindred faucets and soap dispensers are 1 3/8" in diameter.

Some of the grids are too big for the dishwasher, how do I clean them?

We recommend that you clean your Kindred accessories with Bon Ami or Bar Keepers Friend.

Where can I get more of the little plastic feet that keep the grids from scratching the sink?

Please contact your Kindred Customer Service team to get replacement feet.

Call 1-866-687-7465.

How do I solve clogging issues with my soap dispenser?

You may wish to add water to thicker concentrated liquid soaps, in a 1/3 water to 2/3 ratio to reduce the possibility of clogging. Regular cleaning of the soap dispenser is also recommended.

Waste Disposers
At our household we use a septic tank. Can we use a food waste disposer?

The answer is definitely YES. A properly sized septic tank can easily accommodate the use of a disposer. Septic systems designed to accommodate a dishwasher or clothes washer can also accommodate a disposer. On a daily basis, and on average, a household food waste disposer uses an amount of water equal to one flush of a toilet.