Frequently Asked Questions

Welcome. Here you will find some of the questions frequently asked by our customers. If you cannot find the answer to your question, simply contact our Customer Service. We look forward to helping you.

What gauge of stainless steel does Kindred use for their sinks?

Kindred uses nothing but the best when it comes to top quality stainless steel. Their sinks vary anywhere from heavy 18 gauge with high nickel content to worry free 22 gauge sinks. 

How do I punch extra holes in my kitchen sink?

Stainless steel sinks should be punched prior to purchase. Choose the sink based on your faucet hole requirements. Drilling holes may dent a stainless steel sink and cause a brown discoloration around the hole due to heat caused by friction.

Granite sinks have predrilled "knock-out" holes in the deck. Instructions for the knocking out the holes are as follows:

  • Remove the sink from the packaging. Place the sink face down on a flat disposable surface. Use the provided diamond hole saw to drill the faucet hole in the desired location (already pre-scored on the bottom of the sink). 
  • Never attempt to drill the top side of the sinks. Minimal force is required to drill the hole. When the hole saw is through the sink, remove and discard the center of the hole. Please note the diamond hole saw is sharp and will cut into the surface below the sink. 
  • Always use a piece of scrap below the face of the sink when performing this task. 
  • Always use the proper protective equipment including safety glasses and a dust mask.

WARNING: Failure to follow instructions may result in irreparable damage to the sink ledge!  

Can you offer tips to insure long-lasting beauty for my stainless steel sink?
  • Do Routine Cleaning : Use soap, warm water and sponge. Rinse thoroughly and wipe dry.
  • To Remove Stubborn Stains:   BonAmi, BarKeeper's Friend or similar products are helpful in removing tough stains. Always rub in the direction of the grain, rinse thoroughly, and wipe dry.
  • To Maintain Luster:  Use a small amount of mineral oil on a soft cloth. Apply evenly to the entire surface of sink and buff to a shiny finish.
Is there anything I should avoid while cleaning my sink?

Do not ever use steel wool, scouring pads, steel brushes, etc. Their particles may become embedded in the sink surface and cause a rusty discoloration.

Can I use a rubber mat inside my sink?

No. They trap water causing iron deposits and surface discoloration.

What does the gauge of the stainless steel mean?

The gauge is the thickness of the stainless steel. An easy rule of thumb is, the lower the number of the gauge, the thicker the stainless steel. 

Will my new stainless steel sink scratch?

As with most things, your stainless steel sink WILL scratch with use. However, over time as the sink ages, scratches will become less apparent and in fact blend into the surface.

Will stainless steel sinks withstand extreme temperature?

Stainless steel stands up to high hot or cold temperatures, along with sudden temperature changes. That means you can drain hot boiling pasta in your sink, followed with a rinse of ice cold water, without causing any damage to your sink's surface.

Why is water spotting my sink?

If water is left standing anywhere on your stainless steel sink, it will evaporate and leave a film (spots) on the surface of the steel. This film can be removed with regular dish soap and water and a soft cloth. For removing heavier residue, you may use a mild solution of vinegar and water. Be sure to rinse thoroughly and towel dry.

Sink tip: Regularly rinse and towel dry your sink after use to keep its surface exposed to oxygen. (Oxygen reacts with chromium in the steel to form a strong, highly protective chrome oxide film on the surface of your sink. It is this film that makes stainless resistant to corrosion and gives it a remarkably long life.)

I have rust in my sink - how can this be?!

Stainless steel is a wonderful material that does not rust. However, if given the opportunity, iron particles that do rust will bond to its surface - from metal cooking implements for instance. To remove this surface corrosion, place a small amount of Autosol® on a damp or dry cloth. Rub in the direction of the grain on the bottom or sides of the bowl. You may also use Scotch-Brite® on the bottom or sides of the bowl but NOT on the mirrored surface. If the mirrored finish has dulled, use a metal polish such as Peek® to restore its lustre. Please do not use a silver dip cleaner. Thoroughly rinse and towel dry.

Sink tip: Regularly rinse and towel dry your sink after use to keep its surface exposed to oxygen. (It is the oxygen that reacts with chromium in the steel to form a strong, highly protective chrome oxide film on the surface. It is this film that makes stainless resistant to corrosion and gives it a remarkably long life.)

What other materials does Kindred use for their sinks besides stainless steel?

Kindred believes in having a sink for every style home. For this reason they incorporate color and texture into their line of sinks. Aside from stainless steel, Kindred produces sinks made of Granite in a variety of colors and shapes.

Are any of the Kindred sinks porous?

No, Kindred sinks are available in the finest stainless steel and granite. These materials are non-porous.

What's the difference between an undermount and topmount (or ‘self-rimming' or drop in) sink?

A topmount sink, also known as drop in,  has a lip that folds over the countertop and is therefore resting on top of the countertop cutout.  This type of sink is a favorite for quick kitchen upgrades due to ease of installation and versatility of placement. 

Undermount sinks allow for smooth, uninterrupted surfaces. Fitted underneath the work surface, it gives an edgeless finish that is easy to clean and is perfectly integrated into the kitchen environment. An undermount sink cutout requires installation labor.

Which bowl configuration is better - double or combination?

Bowl configuration really is a personal preference. If you tend to use a lot of large platters, roasters or pots, a combination bowl sink might be a good choice. An equal sized double bowl is a good wash and rinse model.

Are there different types of stainless steel for sinks?

Yes. In fact, some stainless steel sinks look bright and shiny at first, but corrode in time. All stainless steel sinks are not equal in quality and material content. Look for the best combination of chromium and nickel for superior corrosion resistance and durability.

How important is the steel's thickness?

The thickness, called "gauge", can be determined by its number. The lower the number, the thicker the steel. Most sinks come in 18 or 20 gauge steel. The 18 gauge is the thicker of the two and more than ample thickness for residential sinks.

What should I look for in the finish of the steel?

Look for a rich, deep, satin-smooth finish rather than a surface gloss. The luster comes from machine and hand-finishing operations, which enable the sink to keep its beauty for years - without cracks, chips, or stains. Many feel that the look actually improves with age, taking on a soft patina glow.

How do you determine the capacity of the sink?

The 3 basic measurements for comparing sink sizes are:

  • depth – distance from the top of the rim to the bottom of the sink next to the drain
  • taper – inward slope of each side of the sink from rim to bottom
  • radius – measure of the bowl’s corners & bottoms where the sides and bottom meet

The deeper the bowl, the straighter the slope and the tighter (smaller) the radius, the more capacity there is in the sink.

What is the purpose of the undercoating on my sink?

The undercoating on your sink absorbs sound, protects against condensation and helps maintain sink water temperature.

Why should I use Kindred Accessories?

Kindred accessories can help keep your kitchen and prep area clean and organized, adding to the enjoyment of the food preparation. Greater efficiency in your efforts is the result of the custom cutting boards and grids to each unique sink design.

How large is the hole that you drill for a Kindred soap/lotion dispenser?

All of the holes for Kindred faucets and soap dispensers are 1 3/8" in diameter.

Some of the grids are too big for the dishwasher, how do I clean them?

We recommend that you clean your Kindred accessories with Bon Ami or Bar Keepers Friend.

Waste Disposers
At our household we use a septic tank. Can we use a food waste disposer?

The answer is definitely YES. A properly sized septic tank can easily accommodate the use of a disposer. Septic systems designed to accommodate a dishwasher or clothes washer can also accommodate a disposer. On a daily basis, and on average, a household food waste disposer uses an amount of water equal to one flush of a toilet.